Career Opportunities with TimelyCare
Career Opportunities with TimelyCare
At TimelyCare, we believe in making health care better and more accessible for students everywhere. Doing that takes the brightest minds and biggest hearts. If that sounds like you, then there’s a place for you here.
Join our team!
| Department: | Care Coordination |
| Office: | TimelyCare Main |
Care Coordinator
TimelyCare
TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.
The Role
Under the supervision and direction of the Director of Care Experience, the Care Coordinator provides industry-leading quality care coordination services directly to TimelyCare members by obtaining member’s preferences for their care, identifying resources to meet the member’s needs, and support in the facilitation of referral requests.
This position involves using technology that complies with both HIPAA and FERPA standards to communicate with our members, providers, and campuses regarding important care coordination activities and will collaborate across all service lines providing seamless continuity of care.
The successful candidate will research, coordinate, and link students with appropriate school, community, or insurance plan resources by providing direct support and services to members. The Care Coordinator role is a key contributor to the overall success of the Care Experience team.
Work Hours
Flexibility of working evenings and weekends
What You’ll Do
The selected candidate will be responsible for providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyCare service lines (i.e. Counseling, Psychiatry, Medical, Health Coaching, Student Success, K-12, and Basic Needs) by removing barriers and providing end-to-end resolution to members’ presenting referral needs and will support in connecting members with services outside of TimelyCare as indicated.
Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare, academic, and basic needs.
Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications/platform.
Maintain positive relationships with internal and external partners.
Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
Responsible for communicating directly with members (video, audio, text, email, etc.) who have recently utilized TimelyCare services to provide additional support that may be needed following their visit.
Collaborates with key point people on college campuses of students/employees who have been referred for further evaluation
Assists and collaborates with internal and external partners with accommodation letters, records requests, and provider deactivations.
Actively monitors all flagged comments through the online Peer Community. Follow-up, escalates, and collaborates with the Crisis Response Team when imminent crisis comments present so that immediate care can be provided.
Maintain all records confidentially and securely.
Develops knowledge of community resources and coordinates care between TimelyCare services and external resources
Assist members with basic needs requests by conducting thorough research to identify appropriate campus and community resources. Provide high-touch case management support across the full continuum of care to ensure timely access, follow-through, and resolution.
Proactively identify members who require a higher level of care or present with complex needs and escalates cases to Case Management to ensure timely intervention, clinical oversight, and continuity of care.
Performs other duties as assigned while managing workload and assignments effectively.
Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals
What You Bring
Bachelor's degree from an accredited college or university in a social work or healthcare-related field is required. Master’s degree in the mental health field preferred.
Minimum of three years of experience providing direct customer support in the healthcare field
Working knowledge of healthcare, telehealth, and wellness programs.
Previous experience in case navigation , care coordination, case management or patient care preferred.
Strong written and verbal communication skills.
Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace
Demonstrated ability to efficiently navigate and document across multiple platforms simultaneously, including electronic systems, research databases, and communication tools, while maintaining accuracy, speed, and attention to detail.
The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students.
Problem-solving skills
Excellent interpersonal skills and ability to engage with diverse communities
Benefits + Perks
The salary for this opportunity is $45,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.
TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
